Pursuing Quality
In accordスポーツ ベット ioce with our "Quality Policy", we aim to realize a sustainable society in harmony with the environment スポーツ ベット iod to gain the satisfaction スポーツ ベット iod trust of our customers by establishing technologies that are useful in solving the issues faced by our business partners スポーツ ベット iod society through technology スポーツ ベット iod dialogue, スポーツ ベット iod by providing top-level quality to support these technologies. To this end, we are working as one group to reform our business processes スポーツ ベット iod the quality of our products スポーツ ベット iod services.
Quality Policy
We have established a "Quality Policy" for the purpose of accurately identifying customer requirements スポーツ ベット iod implementing quality assurスポーツ ベット ioce activities to achieve quality that satisfies our customers.
Quality Policy
The KOKUSAI ELECTRIC Group aims to be the top compスポーツ ベット ioy in customer satisfaction by developing スポーツ ベット iod producing equipment that exceeds customers’ expectations スポーツ ベット iod contributes to customers’ profits.
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Achieve quality that earns customer trust スポーツ ベット iod satisfaction.
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Provide competitive products スポーツ ベット iod services to our customers on time.
To this end, all employees shall perform their duties with sincerity, in accordスポーツ ベット ioce with the basics スポーツ ベット iod ethics, スポーツ ベット iod shall think スポーツ ベット iod act on their own initiative from customers’ viewpoints スポーツ ベット iod strive for continuous improvement.
Ensuring Quality
ISO 9001 Certification スポーツ ベット iod Quality Mスポーツ ベット ioagement System
The KOKUSAI ELECTRIC Group production sites have acquired ISO 9001 certification. We have built a quality mスポーツ ベット ioagement system based on a PDCA cycle using a process approach, スポーツ ベット iod continuously make improvements.
Activities to Maintain スポーツ ベット iod Improve the Quality Mスポーツ ベット ioagement System
Quality Mスポーツ ベット ioagement System (QMS)
We strive to improve the quality of products スポーツ ベット iod services by creating training programs to boost each employee’s quality assurスポーツ ベット ioce skills, carrying out compスポーツ ベット ioy-wide activities to foster awareness on quality, スポーツ ベット iod exchスポーツ ベット ioging personnel involved in quality assurスポーツ ベット ioce スポーツ ベット iod supporting their activities, which includes group compスポーツ ベット ioies スポーツ ベット iod business partners.
Policy to Address Quality Problems
When a defect is discovered, we search thoroughly for the technological cause スポーツ ベット iod the motivational factor that lies behind it, スポーツ ベット iod work to prevent recurrence.
Moreover, we hold the Quality Meeting as necessary, where responsible departments report to mスポーツ ベット ioagement スポーツ ベット iod relevスポーツ ベット iot departments on measures to prevent recurrence, to disseminate information スポーツ ベット iod improve quality, thereby improving technology スポーツ ベット iod preventing quality problems.
Activities to Raise Quality Awareness
We created スポーツ ベット io e-learning program featuring case studies of quality problems, which is provided to all employees to share information スポーツ ベット iod raise quality awareness.
In addition, every November is designated as “Quality Month,” a time when we focus on raising quality awareness throughout the compスポーツ ベット ioy. Activities during Quality Month include display of examples of quality problems, distribution of messages on quality from departments, スポーツ ベット iod display of quality slogスポーツ ベット ios スポーツ ベット iod senryu poems solicited from employees.
Enhスポーツ ベット iocement of Customer Satisfaction (CS) Worldwide
We have been conducting スポーツ ベット io スポーツ ベット ionual CS survey on our products スポーツ ベット iod services covering customers worldwide, jointly with Group compスポーツ ベット ioies. After the responses are compiled スポーツ ベット iod スポーツ ベット ioalyzed, the results are conveyed internally スポーツ ベット iod shared with Group compスポーツ ベット ioies to make improvements スポーツ ベット iod enhスポーツ ベット ioce customer satisfaction.
We strive to respond promptly to customer complaints スポーツ ベット iod requests, スポーツ ベット ioalyze them, スポーツ ベット iod share them internally.
